Terms and Conditions

Binding Legal Agreement

These Terms and Conditions constitute a legally binding agreement between you and Luminae. By accessing our website or using our post-event cleaning services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, you must discontinue use of our website and services immediately.

Definitions

For purposes of these Terms and Conditions:

"We," "us," "our," refers to Luminae and its affiliates
"You," "your," refers to the individual or entity accessing our services
"Services" refers to all post-event cleaning services offered by Luminae
"Website" refers to all pages and subdomains under luminae.world
"Content" refers to all text, images, data, and materials on our website

User Obligations and Responsibilities

1. Compliance with Laws

You agree to:

Comply with all applicable local, state, national, and international laws and regulations
Obtain any necessary permissions or licenses required in your jurisdiction
Not use our services for any unlawful or prohibited purpose
Respect the rights of property owners and venue operators
Provide accurate information regarding legal access to spaces requiring cleaning

2. Prohibited Activities

You expressly agree not to:

Provide false, misleading, or fraudulent information when requesting services
Request services for spaces where you lack proper authorization
Use our services to conceal evidence of illegal activities
Engage in harassment, threats, or abusive behavior toward our team members
Attempt to reverse engineer, decompile, or extract source code from our website
Transmit viruses, malware, or other harmful code through our systems
Collect or harvest information about other users without permission
Impersonate any person or entity or falsely represent affiliation

3. Content Guidelines

When interacting with our website or providing information:

Content must not be defamatory, obscene, or offensive
You must not infringe on intellectual property rights of others
Promotional or commercial content is prohibited without prior written consent
Content must not violate privacy rights or contain confidential information of third parties

4. Age Restrictions

Our services are intended for individuals who are at least 18 years of age. By using our services, you represent and warrant that you meet this age requirement. If you are under 18, you may only use our services with involvement and consent of a parent or legal guardian.

User Responsibilities

Property Access and Safety

As a user, you are responsible for:

Ensuring safe and legal access to spaces requiring cleaning services
Disclosing any hazardous conditions or special circumstances
Securing valuable or fragile items before service begins
Notifying us of any animals, security systems, or access restrictions
Obtaining necessary permissions from property owners or venue managers
Providing accurate contact information and being available during service windows

Indemnification

You agree to indemnify, defend, and hold harmless Luminae, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

Privacy and Data Protection

You acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and disclosure of your personal information as described therein. You are responsible for the accuracy of information you provide to us.

Disclaimers and Limitations of Liability

Service Disclaimers

IMPORTANT NOTICE:

Our services and website are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

Implied warranties of merchantability or fitness for a particular purpose
Warranties regarding accuracy, reliability, or availability of services
Warranties that services will be uninterrupted, timely, secure, or error-free
Warranties regarding the results obtained from using our services

No Guarantee of Results

While we strive to provide excellent post-event cleaning services, we cannot guarantee specific outcomes or results. Cleaning effectiveness may vary based on factors including but not limited to the condition of the space, type of materials involved, time elapsed since the event, and circumstances beyond our control.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Luminae shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, or business opportunities
Loss of data or information
Cost of substitute services
Damage to property or personal injury not directly caused by our negligence
Any damages arising from events beyond our reasonable control

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

Exclusion of Consequential Damages

In no event shall Luminae be liable for any consequential, incidental, or indirect damages resulting from use of our services, including damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, even if we have been advised of the possibility of such damages.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, equipment failures, or communication system breakdowns.

Dispute Resolution and Legal Information

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. The specific jurisdiction depends on your location and the nature of any dispute.

Dispute Resolution Process

In the event of any dispute arising from these terms or our services:

Parties agree to first attempt resolution through good faith negotiation
A written notice of dispute must be provided with reasonable detail
Both parties will engage in discussion for a period of at least 30 days
If negotiation fails, parties may pursue mediation before formal legal proceedings

Jurisdiction and Venue

Any legal action or proceeding relating to these terms shall be brought exclusively in courts of competent jurisdiction, and you consent to the personal jurisdiction of such courts.

Class Action Waiver

To the extent permitted by law, any dispute resolution proceedings shall be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

General Provisions

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Luminae concerning your use of our services and supersede all prior agreements and understandings.

Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms and Conditions or any rights granted hereunder without our prior written consent. We may assign our rights and obligations under these terms without restriction.

Survival

All provisions of these Terms and Conditions which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. The "Last updated" date at the top of this page indicates the most recent revision.

Material changes will be communicated through prominent notice on our website or via email to registered users. Your continued use of our services after changes take effect constitutes acceptance of the modified terms. If you do not agree to modified terms, you must discontinue use of our services.

Contact Information

For questions, concerns, or notices regarding these Terms and Conditions, please contact us through the contact form available on our website. We will respond to inquiries in a reasonable timeframe.