Terms of Service

Introduction and Acceptance

Welcome to Luminae. These Terms of Service govern your use of our website and post-event cleaning services. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

Service Description

Luminae provides professional post-event cleaning services worldwide. Our services include:

Next-day event recovery for residential gatherings
Venue restoration services for commercial and rental spaces
Outdoor and tent cleanup following outdoor celebrations
Customized cleaning solutions based on specific event requirements

Service availability and specific offerings may vary by location. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

Using Our Services

1. Eligibility Requirements

To use our services, you must:

Be at least 18 years of age or have parental consent
Have the legal authority to enter into binding contracts
Provide accurate and complete information when requested
Not be prohibited from using our services under applicable law

2. Service Requests and Bookings

When you request our services:

You agree to provide accurate details about your event and cleaning requirements
Service quotes are estimates and may be adjusted based on actual conditions
Booking confirmation is subject to team availability in your area
You are responsible for providing reasonable access to the space requiring cleaning
Special requirements or conditions should be communicated in advance

3. Acceptable Use Policy

You agree not to:

Use our services for any unlawful purpose or in violation of applicable regulations
Provide false, misleading, or fraudulent information
Interfere with the proper functioning of our website or services
Attempt to gain unauthorized access to any part of our systems
Use our services in a manner that could damage our reputation or operations
Harass, abuse, or harm our team members or other users

Account Access and Security

Account Information

Currently, our services do not require account creation. If we introduce account features in the future:

You will be responsible for maintaining the confidentiality of your login credentials
You must notify us immediately of any unauthorized account access
You are responsible for all activities that occur under your account
We reserve the right to suspend or terminate accounts that violate these terms

Communication Preferences

When you provide your contact information, you agree that we may contact you regarding service inquiries, bookings, and updates about your requests. You can opt out of promotional communications at any time.

Service Availability and Modifications

Service Uptime and Maintenance

Regarding our website and services:

We strive to maintain consistent website availability but cannot guarantee uninterrupted access
Scheduled maintenance may temporarily affect website functionality
We are not liable for service interruptions due to technical issues, maintenance, or circumstances beyond our control
Emergency maintenance may occur without advance notice

Service Changes

We reserve the right to modify, update, or discontinue any aspect of our services at any time. This includes pricing, service offerings, geographic coverage, and website features. Changes to active service agreements will be communicated to affected clients.

Geographic Limitations

While we aim to provide services worldwide, availability depends on local team presence and operational capacity. Some services may not be available in all locations. We will inform you if services are unavailable in your area when you submit an inquiry.

Intellectual Property Rights

Our Content

All content on our website, including but not limited to:

Text, graphics, logos, and images
Website design and layout
Software and code
Service descriptions and materials

These are owned by Luminae or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without explicit permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes related to inquiring about or using our services. This license does not include any right to reproduce, modify, or redistribute our content.

User-Generated Content

If you provide feedback, suggestions, or other content to us, you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such content for any purpose, including improving our services.

Payment and Pricing

Regarding service fees:

Pricing is provided in US dollars and may vary by location and service complexity
Quotes are estimates based on information provided and may be adjusted
Payment terms will be communicated when services are confirmed
We reserve the right to change pricing at any time, though confirmed bookings honor the agreed price
Additional fees may apply for special requirements, extended services, or unforeseen circumstances

Cancellation and Refunds

Our cancellation policy:

Cancellation requests should be submitted as early as possible
Cancellation fees may apply depending on timing and circumstances
Refund eligibility depends on the specifics of each situation
We will work with you to find reasonable solutions when plans change

Third-Party Services and Links

Our website may contain links to third-party websites or services. These links are provided for convenience, and we:

Do not endorse or assume responsibility for third-party content
Are not liable for any damages arising from your use of external sites
Encourage you to review the terms and policies of any third-party services you use

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.